Warranty and Refund Policies
Warranty and Refund Policies
Refund Policy
We do not provide returns on any orders. To return a product for a replacement, you must meet the following conditions: - Have a receipt or proof of purchase, such as an order number.
Acceptable Return Details:
1. Incorrect order received.
If the products you received are significantly different from the products you bought (e.g., different name or branding).
2. Damages and Issues
If a product is defective, we will replace your order. All claims for damaged items must be submitted with picture proof within 24 hours of receiving your order. It is vital that you open your order as soon as possible and alert us of any damage. No action will be taken if a claim for damage is not filed within 24 hours of delivery.
3. Under Supply of Products
If, for whatever reason, we undersupply a product, such as having less products than ordered, please tell us within 24 hours of your order's arrival so that we can supply additional units to fill the order.
4. Damaged Product
If your ConnectVithme card is damaged, you may be able to obtain a replacement. We offer replacements with picture verification within 24 hours of delivery. If the ConnectVithme does not stick well to a case or phone, you may be eligible for a replacement card instead of a refund.
5. Design Error
The card will only be changed if it has a significant design deviation from the approved design. The client should consider the computer resolution will be of higher resolution than the actual prints, while accepting the design.
Compatibility
The card is compatible with all NFC-enabled phones, and for phones without an NFC, the QR code can be scanned.
We will tell you once we have received and inspected your return and have determined whether or not the replacement was approved. If authorized, your payment will be refunded. Please be aware that it may take some time to process and post your refund.
At ConnectVithme, we take pride in offering our customers high-quality products. However, owing to the nature of our unique items, we do not offer returns. When a customer orders a personalized product, our staff gets to work on developing the unique design that the customer has requested. We are unable to give refunds for certain products due to the time and work involved in the process.
Before placing an order for a product, we strongly recommend that clients thoroughly verify their order and design criteria.
If you have any queries or reservations about your order, please contact our customer service department before placing your order.
If you are having problems activating your ConnectVithme card, please contact our support staff at support@connectvith.me. Typically, all problems can be handled with a few minutes of helpful guidance!
